Frequently Asked Questions
Q1: Are your factories ISO-certified?
A: Yes, our group companies operate ISO9001 and ISO14001-certified factories.
Q2: Do your products meet CE standards?
A: Yes, CE-certified products are available across our LED and electronic product lines.
Q3: What kind of after-sales service do you provide?
A: We offer comprehensive after-sales service including installation guidance, technical support, and a warranty period of up to 2 years.
Q4: How many employees does your company have and what is the total site area?
A: We operate a factory covering over 300,000 square meters and employ more than 6,000 staff.
Q5: Can your products provide OEM services?
A: Yes, we offer OEM services for customers who want their own branding or custom design.
Q6: What is the minimum order quantity (MOQ) required?
A: Our lighting products usually have a minimum order quantity of 100 pieces. Electronic components follow packaging specifications. For specific MOQ details, please contact our product manager. Larger orders enjoy more favorable pricing.
Q7: What are the accepted payment methods?
A: We accept various payment methods including bank transfers, credit cards, and letters of credit.
Q8: Can you provide a sample for us to test first?
A: Yes, we offer samples for testing and evaluation. Please let us know which product you’re interested in, and we’ll arrange a sample for you.
Q9: Can your products offer wholesale prices?
A: We offer competitive pricing for wholesale orders. Please contact us directly for details on pricing and minimum order quantities.
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